* **Free returns scrapped:** This change has been met with mixed reactions. Some customers appreciate the move as a more realistic approach to returns, as it aligns with the reality of online shopping where returns are often unavoidable.

PrettyLittleThing customers reacted with a mix of excitement and skepticism. Some customers expressed their delight at the return of free returns, while others expressed concerns about the potential impact on the brand’s profitability. **Please expand on the customer reactions, providing specific examples and addressing the concerns raised.**

“He added: “As part of this renewed commitment, one of my first changes will be to reintroduce free returns for our royalty customers, a step I believe is vital to making your shopping experience more seamless and enjoyable.” How did PrettyLittleThing customers react to the news?

“We had to lay off a lot of people, and the morale was low. We were losing money hand over fist.”

This is a stark reminder of the challenges faced by many companies in the current economic climate. The company’s struggles are not unique; they are a reflection of the broader economic downturn that has been impacting businesses across the industry. The company’s financial woes were a direct result of several factors, including a decline in consumer spending, a rise in inflation, and a decrease in demand for their products. These factors combined to create a perfect storm for the company’s financial instability.